This page will help you troubleshoot some of the known problems with ACC. If you cannot find the solution to your
problem here, try searching the Feedback Board or the
Dynamic Help Section.
I cannot sign up to the site. It tells me that the User Name I entered is already taken, no matter
what I try.
We have seen a few cases of this, but have not had enough reports of the problem to determine a cause. It seems
that although it tells you the login is taken, it still sets your account up and sends you an email. If this
happens to you, check your email to see if you get your temporary password anyway. If you do, then you should
be able to sign up. If you don't, and it's telling your every name you try is taken, please send an email to
and give us as much information as you can about your computer, and we'll try to help you.