Below are the various ways you can find answers to any questions you may have or any problems you may be experiencing
on ACC. We suggest that you try finding your answers using the tools below in the order they are listed. Most likely,
you will be able to answer your question by looking through these sections.
The Help Window
guides you through various sections of ACC. You can access the dynamic Help for each page by clicking
the icon in the upper-right corner of ACC. This button is available on each page, and if help is
associated to that page, you will be sent directly to the specific guide for the page you are currently on. Anytime
you need help using any parts of the site, be sure to check out the Help section to see if your questions can be
answered there.
The Troubleshooting page covers any known site issues that are not covered in the Help section. This will help you
figure out what's causing your problem, and let you know what you can do to fix it. We try to keep the troubleshooting
page up to date with any known issues, so check here whenever you're having problems with the site that you don't see
covered on the message boards or the Help section.
The Feedback Board is where you can go to post and read questions about ACC. You can discuss pretty much anything
here that is related to the site, whether it's just a topic you want to discuss with others about ACC, or
a question you might have for the staff. Also, if you're having problems with the site that you do not see
covered in either the Help section or the Troubleshooting section, post them here and a staff member will
try to help you. Please only discuss site-related topics on this board -- any game-related questions
should go on the AC Game Board.
Email ACC Support
If you are able to log into the site, we prefer that you post any support requests to the
Feedback Board. This is mainly so you will get an answer quicker. Often,
other users will be able to help you or answer your question, or point you to a page or another topic that
can help you. Also, the staff checks the Feedback Board more frequently than the Support email box. However,
if you are having problems logging in or even signing up (and therefore can't post to the Feedback Board),
and if you have already checked the Troubleshooting section (which answers many login problems),
then you can send an email to the
ACC Support Mailbox, and
we will try and help you.
