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» AC:NH General Board
Topic: New Horizons isn't working :(

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CoyoteBoyo
 
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4/5 9:52pm
One day I logged onto my switch intending to play New Horizons and it said "you must download this software to play" but like it already is so

I guess this isn't specifically a NH problem but I'm wondering if this has happened for anyone else's game. I've tried redownloading it but to no luck. Help on this would be appreciated.
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klx125
 
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KLX125
ACNH Town
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2:19pm
Hello!  Have you by chance recently removed an SD card that was previously installed with the downloaded software?  Are you still logged into the same Nintendo Account?  If yes, you should be able to redownload the game via the eShop.  If you confirm that neither of these are the issue, I would reach out to Nintendo and see what they can do for you.
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CoyoteBoyo
 
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4/5 9:52pm
I haven't removed any SD cards and I am stilled logged into my Nintendo account but still cannot play it. Looks like this is an issue I need to talk to Nintendo about now

I probably should've done that in the first place, but I appreciate you helping to the best of your abilities though!
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tapdancer
 
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Kelly
ACWW Town
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2:20pm
I haven't played in ages, so I don't know if this will be helpful or not, but are your Switch and game up-to-date? I know in the past, I've had issues when I needed to update something. Anyway, I hope whatever it is will be a simple fix!
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CoyoteBoyo
 
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4/5 9:52pm
As far as I know its up to date, unless the Switch itself is stopping it from updating.
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GavinGoneGlobal
 
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Gavin
ACNH Town
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12:12pm
Nintendo's documentation on this seems to be in reference to DLC; since NH doesn't have anything like that, it's certainly weird.

Upon looking elsewhere on Google, one person had a faulty SD Card, so the Switch thought the game was downloaded but couldn't run, and it threw that error. If you have another SD Card, try downloading NH to that one and see if it works, or try downloading NH to the Switch itself. It's a bit of a large download, so it'll take up a considerable amount of space, but it'll help you with troubleshooting.
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CoyoteBoyo
 
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4/5 9:52pm
I will certainly try that, I should have a spare SD card around to try that
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AC:NH General Board » Topic: New Horizons isn't working :(

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