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Topic: Getting switch joycon drift fixed by Nintendo repair

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SashaChan
 
Last Active
4/11 9:20pm
I'm not sure if this is the right place to put the thread, but my joycon drift has been so bad lately that I've finally decided to send it in this coming week to get it repaired. Both joycons have the issue. I still have a month left till the warranty expires luckily.

Does anyone have any experience getting it fixed by Nintendo?
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justblogging
 
Name
Tara
ACNH Town
Last Active
4/6 11:41am
Yes, I've had mine fixed. They repaired it very quickly and I had it back way sooner than I expected!
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GavinGoneGlobal
 
Name
Gavin
ACNH Town
Last Active
12:12pm
I've sent mine in. I bought my Switch in 2017, and the drift began in 2019, but I had heard that they fix the Joy-Cons at no cost even out of warranty.

August 8th, 2019, 10:43 AM I filled out the claim

August 8th, 2019, 04:46 PM they confirmed that my claim would be valid and emailed me a shipping label

August 11th, 2019 I shipped it

September  4th, 2019, 10:03 PM they emailed confirming they received it; tracking shows that USPS only took a few days to get it there (so around August 13th?). I assume that, due to a massive backlog at the time, it sat around for a few weeks before they started work on it. Your mileage will vary on this step.

September 9th, 2019, 1:40 PM they emailed that the Joy-Con was being shipped back to me and repairs + testing were done.

I received it a few days later, and it was definitely the same Joy-Con (same serial # and weird markings on the rail). The rubber stick was brand new, and drift was gone.

Despite being out of warranty, I paid $0.

Overall a painless process, the only delay was due to backlog. Every other step went by smoothly.
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SashaChan
 
Last Active
4/11 9:20pm
Hearing you guys's experiences made me feel more comfortable about all this!

I shipped it yesterday with UPS. Can't wait to start playing my games w/o drift again
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jakeeangel
 
Name
Jakee
ACNH Town
Last Active
4/11 10:18pm
I’m glad to hear you got the same joycon back. That’s reassuring. I have the AC switch and when I read that they may just send you a red or blue one back I stopped in my tracks. I bought the AC Switch for a reason. I don’t want just the regular joycons.
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AC:NH General Board » Topic: Getting switch joycon drift fixed by Nintendo repair

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