The ability to save the game when your gates are open? Cause it seems like the auto save feature isn’t working while the gates are open and hitting the “minus sign” doesn’t give you the option either? If this is the case what can we do about it cause it is unacceptable... this will kill travel and has already left me frustrated as I’ve had to redo things so much today and can no longer leave my gates open for visitors and Now thereS always the threat of lost progress when visiting or leaving gates open?

When a visitor joins or leaves the game will save. It is tedious, but a workaround is to ask a friend to rejoin when playing long hours.

Yeah not worth it
New leaf had save feature... I can’t believe people are ok with this

Maggybeths - It would be best to contact Nintendo via their official website for your region - a polite and concise note about it causing you trouble should do the trick. Since the late 1980s, their policy has been to add received feedback to a "feedback file" for each game, and then periodically get that information to the relevant people. They won't be able to address this issue if people are only talking about it on unofficial fan-sites and social-media platforms.

Thank you PennyGwin. It's good to know they listen. I've sent messages to their official social media accounts but I had yet to bother with the official website because MOST Companies ignore their feedback while I've had more luck getting them to respond on social media.

Of course if I'm the only one that sees a problem then its still probably a waste of time... or I just wait until people try to sell their turnips. That should put a light bulb over some people's heads...

You're welcome!

If you're interested in the history of their feedback system, the man who implemented it briefly wrote about it in his memoirs, which a fan-site published back in 2005. I can attest to them still using a modernised version of the same system even today, because I've been told about the feedback-files during interactions with Nintendo's customer-services folks in recent years.

Anyway, you're definitely not the only one who's finding it to be a problem - the only question is whether others are raising the issue in the right places!

Unfortunately, their website is for technical support only. I'm not seeing any way to send them feedback. And when people DO post feedback on their site, they just get a copy pasted "this is for technical support only"  /:

There should be an e-mail contact form somewhere on each of their regional sites (I've used both the UK and US ones in the past).

I forgot that the US web-presence has a technical-support forum as well - oops! Yes, that one is not the right place.

hmm, I'm not seeing an email. I only see phone text, phone call, and phone chat.  I don't own a phone, so nothing I can do with that.

https://en-americas-support.nintendo.com/app/contact

if you can actually find an email contact form please post it here. everything I've seen is just for technical support.

EDIT: yup still can't find anything. no wonder they are tone deaf if people have to jump through hoops to get feedback to the devs. geez o.0

Yeah I couldn't find any either and of course they haven't replied on social media.

Oh geez, they've actually really trimmed this down and removed the more general contactability that they used to have.

I sincerely apologise, you guys - I wasn't aware that the US site had gone off in such a wildly different direction like this. I'm from a region that still has a PR e-mail address, and it's been a couple of years since I last had to contact the US arm.

Were the current circumstances different to what they are, I'd suggest mailing a letter on paper, but that's not worth the risk in these times!

EDIT: I wonder if they've passed this over to the online chat functionality rather than e-mail these days?

No worries!  Hmm, that interesting that it's different depending on the region. Yeah, agreed, in these times I doubt a letter would be secure. There's no guarantee it would reach them it feels like.

I wonder why NA's has shied away from emails? Seems kinda odd they don't have the option.

My best guess is that since for a lot of people ".com" is kind of the "default" for a web presence, the US arm probably gets a lot of useless stuff sent their way, and narrowing things down to their current state was the result. I don't know, though - it's just a guess based on how people often behave.

I think they fixed this? - no they did not it was wishful thinking