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   Topic: Keep getting logged out when clicking on threads/boards.

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asho28
 
Name
Asho
ACWW Town
Last Active
4:50pm
Hi,

So recently, there have been a few occasions where I've just gone to click on a thread or a board or whatever it may be, and instead of navigating me correctly it logs me out. Not particularly sure why this fault is occurring. It happens sporadically. Is anyone else having this issue or is it just me?

Thanks
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Jarikira
 
Name
Jari
ACNL Town
Last Active
5/23 9:24pm
I've not personally had this happen but I will pass it along. Thanks for letting us know.
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ACWWFreakazoid
 
Name
David
ACNL Town
Last Active
4:37pm
I can't think of any scenario in which a thread or board link could plausibly log you out, so my best guess is that it's a cookie/cache issue and your browser is dropping a cookie or something like that.
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asho28
 
Name
Asho
ACWW Town
Last Active
4:50pm
Ah okay, I have recently started using a new laptop so the problem could be as a result of that.
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GoldenCelebi
 
Last Active
9:05am
Which browser and operating system are you using at the moment, and which did you use on your old laptop?
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asho28
 
Name
Asho
ACWW Town
Last Active
4:50pm
I use Microsoft Edge on my new laptop for Windows 10, the same as the other user who posted on a different thread with the same issue. I used internet explorer on the old laptop. Hope this helps.
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ACC
 
Name
Jader
ACGC Town
Last Active
3/2 3:05pm
This feature has moved from In Discussion to Accepted.
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asho28
 
Name
Asho
ACWW Town
Last Active
4:50pm
Hi, has there been any progress on this up to now?

Since I posted this thread, it's become a lot worse/borderline unbearable. It's got to the point where I'm actually struggling post comments on threads because of how frequently I'm being logged out.

Do you recommend using a different internet browser for the time being?

Many thanks
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A man stole a block of cheese from me the other day. How Dairy!
Proud Employee of Milly's Flowers & Gifts Giveaway
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GoldenCelebi
 
Last Active
9:05am
Hi there. I'm sorry for the lack of communcation - though I've continued researching the issue, unfortunately I haven't found anything resembling a solution.

Here is what I wrote on the staff thread about this a couple of weeks ago, which still holds true:
"After some head-scratching, I managed to reproduce this bug. It seems that when browsing ACC with Microsoft Edge, Edge will sometimes send out two requests for the same page, and on the second request, it will pretend not to have any cookies (as if you had never visited ACC before). When ACC receives the cookie-less request, it sets a new session cookie (as it would for anyone who had never visited ACC before). This overwrites the existing session cookie on which you had logged in, so you are logged out.

I haven't discovered any apparent pattern to which pages Edge requests twice. I also haven't observed this behaviour on any other browser. However, I did find multiple bug reports on the Microsoft Edge developer website, some dating back as early as 2016, describing similar issues. Some (for example, this one) are marked "fixed"; others (for example, this one) are not. This, combined with the fact that it also affects other sites, makes me suspect that the root cause of the problem is a long-running bug in Edge that hasn't been properly pinned down by Microsoft's developers yet, and likely won't be for some time to come. So, the most helpful thing we can suggest to users at this juncture is to use a different browser."
I don't like the state this issue has ended up in. I am very much in favour of letting people use whatever browsers or browser-shaped objects they feel like, just on a matter of principle, but in this case I really don't see anything we can do to get it working with Edge. I'm sorry.
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There's no place like 192.168.0.0/16...
Time zone: ACC+5. Mostly online on Wednesday mornings and weekends.
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asho28
 
Name
Asho
ACWW Town
Last Active
4:50pm
No worries, I understand that it isn't a straight-forward problem to resolve and that it isn't a priority in the grand scheme of things.

Whilst this issue persists, I will use another browser when using ACC.

Thanks for clearing things up.
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A man stole a block of cheese from me the other day. How Dairy!
Proud Employee of Milly's Flowers & Gifts Giveaway
Bells: 7,435,240 Catalog: 0 Feedback: 0 WiFi:  (884) Patterns: 0  
Site Support Board »    Topic: Keep getting logged out when clicking on threads/boards.

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