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» Site Support Board
Topic: Issues and questions regarding transfer of user account information

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ACWWFreakazoid
 
Name
David
ACNL Town
Last Active
12:22am
Update 1.21.0 introduced a new centralized system for your personal information. Not only does this offer more security. but it also adds functionality like the ability to sign in with your email on record instead of username. Post any issues you find or questions about the changes here and GoldenCelebi or I will answer them.
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GavinGoneGlobal
 
Name
Gavin
ACNL Town
Last Active
12/11 1:36pm
The new system has case-sensitive usernames, whereas the old system (and many other websites) are case-insensitive. My browsers all save my username as "gavingoneglobal", so I went in and changed them all to GavinGoneGlobal, so I don't personally mind -- but others might find it tedious or confusing. Is it possible to allow case-insensitive usernames again?
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kissabLe_j
 
Name
jojo
ACNL Town
Last Active
12/11 5:18pm
I've had an issue logging in using my username. Although I understand that with the new update, the new system is now case-sensitive, I tried different ways of logging using my username, but it won't let me. I managed to log in using the email address affiliated with ACC however.
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Siobhan123
 
Name
Liz
ACNL Town
Last Active
12/11 4:34pm
Leximo is currently unable to sign on. It comes up with the "Hmm there is something wrong with this page" message.
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GoldenCelebi
 
Last Active
12/10 5:32pm
"The new system has case-sensitive usernames, whereas the old system (and many other websites) are case-insensitive."
Ah, I should have thought to test for this. Sorry. We did intend to make the usernames case-insensitive - they are specifically stored as a "case-insensitive text" data type! I've already worked out the source of the bug (though not started coding a fix yet). I'll keep you updated.

"I've had an issue logging in using my username. Although I understand that with the new update, the new system is now case-sensitive, I tried different ways of logging using my username, but it won't let me."
This is a little more baffling. I'll liaise with ACWWFreakazoid and see if we can figure out the source of the problem.
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There's no place like 192.168.0.0/16.
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GoldenCelebi
 
Last Active
12/10 5:32pm
"Leximo is currently unable to sign on. It comes up with the "Hmm there is something wrong with this page" message."
It appears Leximo was sharing an email address with another user. This has been blocked for many years now, but if neither she nor the other user have changed their email address since the block was instated, it's technically possible. The new system enforces this more rigorously: she has been active less recently than the other user, so it's automatically classified her account as a duplicate of the other user and wiped the email address. A bit of a nasty mess-up, even by our standards.

Leximo will need to contact support@animalcrossingcommunity.com and give them an email address - not shared with another user - to add to her account. Then she should be able to log in normally.

I'm very sorry for the inconvenience. In hindsight, assuming that no two recently-active accounts would be sharing the same email address was not a safe assumption to make. I will ask ACWWFreakazoid to scan for similar recently-active accounts that might be affected and see if we can contact those users.

Thanks for bringing this to our attention.
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There's no place like 192.168.0.0/16.
Time zone: ACC+5... maybe? DST abolition can't come soon enough.
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Siobhan123
 
Name
Liz
ACNL Town
Last Active
12/11 4:34pm
Thank you, that explains it.

When she reset her password by the email she believed she had on here, my password changed.
I did set the Leximo account up for her many years ago, hence it having my email address attached.

It was only when she was trying to sign in with her username and password that she got this message.
Signing up with the email comes up "incorrect username or password"

I'll say to her to send another email in and hopefully that'll fix it.

Thanks again.
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'.---..'O'..---.   Batty Hybrid Heaven
\/\/'''()'''\/\/         Employee
Hybrid Heaven Find the hidden Pearls
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Superpie
 
Last Active
12/10 9:54pm
It would probably be helpful to users to display a message at the sign in screen that both username and password are case sensitive.
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GavinGoneGlobal
 
Name
Gavin
ACNL Town
Last Active
12/11 1:36pm
Is the new system set to a different timezone? User accfwii98 profile says they signed up November 14th, but their last active (as of this post) is November 13th 10:33pm. It could've done that with the old system for all I know, honestly, but just something that might be an issue later on.
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ACWWFreakazoid
 
Name
David
ACNL Town
Last Active
12:22am
Case sensitivity of usernames and emails should no longer be an issue.

"Is the new system set to a different timezone? User accfwii98 profile says they signed up November 14th, but their last active (as of this post) is November 13th 10:33pm. It could've done that with the old system for all I know, honestly, but just something that might be an issue later on."
It looks like there is something going on there. Thanks for letting us know.
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^ Because they copied my signature! And they threw donuts at me! :(
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dukedudeston
 
Name
Duke
ACGC Town
Last Active
6/16 2:12pm
"Leximo will need to contact support@animalcrossingcommunity.com and give them an email address - not shared with another user - to add to her account. Then she should be able to log in normally."
Can I say, that the support was fast at sorting out my issue, I went to change my email address, but something happened and I was unable to login for a few days, but one of the guys managed to get this working for me in a very timely manner so thanks!

So Leximo shoudn't have any problems (hopefully) getting back on.

It feels me with more confidence that the login page is now hosted in a https address, I mean I don't ever use the same password twice for anything, but still good to know that there is now that extra layer protecting me from having to think of another strangely unique password for another site in the case of compromise.
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GoldenCelebi
 
Last Active
12/10 5:32pm
"Is the new system set to a different timezone? User accfwii98 profile says they signed up November 14th, but their last active (as of this post) is November 13th 10:33pm. It could've done that with the old system for all I know, honestly, but just something that might be an issue later on."
This issue has been fixed! Signup dates on all users' profiles now once again display in ACC time.
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There's no place like 192.168.0.0/16.
Time zone: ACC+5... maybe? DST abolition can't come soon enough.
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preston48
 
Last Active
6/5 2:14pm
I Would like all my accounts in here to start new existing accounts
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GoldenCelebi
 
Last Active
12/10 5:32pm
Hi there preston48. I'm afraid I'm not entirely clear what you're asking, but it sounds like it might have something to do with holding multiple accounts or deleting information about your account. Just as a reminder, using more than one account is against ACC's rules. We also generally tend not to delete accounts, or indeed anything else, unless it's necessary to protect someone's private information. If you need to talk about that, I recommend contacting a Moderator or Administrator, either with a private thread or by clicking the "Report a Problem" button on your profile.
Signature--------------
There's no place like 192.168.0.0/16.
Time zone: ACC+5... maybe? DST abolition can't come soon enough.
Bells: 929,000 Catalog: 0 Feedback: 0 WiFi:  (44) Patterns: 4  
Site Support Board » Topic: Issues and questions regarding transfer of user account information

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