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Topic: Problems with Donation

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otterscallops
 
Name
Tobiah
ACNL Town
Last Active
12/11 5:26am
Hey guys,
I just donated $5 to the site (thanks for all your hard work! ), I know the payment went through, but the redirection back to ACC failed and it doesn't seem like I have my , and I just took a look at the Honorary Citizens page and my name isn't there...

I'm not sure if it takes a while for perks to be added to your account, I'm just worried something might have gone wrong along the way!

Again, thanks for everything, you guys!
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New Leaf, Wild World... Active and updated daily!
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FeraligatrFTW
 
Last Active
1:22am
Stars should get added immediately. Did you try clearing your cache?

Also, did you pay with PayPal or a debit card? If you paid with a debit card, you should be able to call your debit card and check recent transactions. You should do that and see if there is any pending transaction for the donation.
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If I had my own world
I’d build you an empire
from here to the farlands
to spread love like violence
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otterscallops
 
Name
Tobiah
ACNL Town
Last Active
12/11 5:26am
I tried clearing my cache, yeah, it didn't help.

I paid via my PayPal account, and I've checked my banking app and the donation is in my transaction history. I even have the receipt from PayPal with a transaction ID.

"You sent a payment of $5.00 USD to Animal Crossing Community (support@animalcrossingcommunity.com)"
Is there anyone I can forward my receipt to, or do I need to open a dispute with PayPal? It seems I'm not the only one who's had issues with the redirect back to ACC following purchase...
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My Animal Crossing blog: otterscallops.wordpress.com
New Leaf, Wild World... Active and updated daily!
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FeraligatrFTW
 
Last Active
1:22am
The problem may be with this site, and not PayPal. Granted, I have never used PayPal too much. I think we should wait for a Staff answer. It is happening with more than one person, so it should be looked into.
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If I had my own world
I’d build you an empire
from here to the farlands
to spread love like violence
Bells: 4,750,975 Catalog: 0 Feedback: 0 WiFi:  (186) Patterns: 0  
otterscallops
 
Name
Tobiah
ACNL Town
Last Active
12/11 5:26am
Yeah, I understand. Thanks for your suggestions though, I appreciate the help!
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My Animal Crossing blog: otterscallops.wordpress.com
New Leaf, Wild World... Active and updated daily!
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MissMaddy
 
Name
Maddy
ACNL Town
Last Active
12/11 12:39am
I’ll bring this up to the staff as this is happening to more than one user. I’m so sorry about this!
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otterscallops
 
Name
Tobiah
ACNL Town
Last Active
12/11 5:26am
Thanks, MissMaddy! No need to apologise, I just want to find a solution.
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My Animal Crossing blog: otterscallops.wordpress.com
New Leaf, Wild World... Active and updated daily!
Bells: 14,600 Catalog: 0 Feedback: 0 WiFi:  (1) Patterns: 0  
otterscallops
 
Name
Tobiah
ACNL Town
Last Active
12/11 5:26am
Is there any update regarding this? I have the PayPal confirmation and everything...
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My Animal Crossing blog: otterscallops.wordpress.com
New Leaf, Wild World... Active and updated daily!
Bells: 14,600 Catalog: 0 Feedback: 0 WiFi:  (1) Patterns: 0  
johnstar
 
Name
Bran
ACGC Town
Last Active
7/25 3:01am
I had the same thing happen to me, I donated $20 and figured maybe they go through and check them manually or something. The redirect link seems to be broken.

Edit: I'm also using Firefox so maybe it could be a browser compatibility issue?
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I do not have a signature,
well i guess i do actually.


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otterscallops
 
Name
Tobiah
ACNL Town
Last Active
12/11 5:26am
Ack, $20? Sorry that you're having issues as well, I hope this gets sorted soon!

I'm not so sure it's browser-based since I'm using Safari on MacOS.
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My Animal Crossing blog: otterscallops.wordpress.com
New Leaf, Wild World... Active and updated daily!
Bells: 14,600 Catalog: 0 Feedback: 0 WiFi:  (1) Patterns: 0  
FeraligatrFTW
 
Last Active
1:22am
Hopefully this can be fixed soon!
Signature--------------
If I had my own world
I’d build you an empire
from here to the farlands
to spread love like violence
Bells: 4,750,975 Catalog: 0 Feedback: 0 WiFi:  (186) Patterns: 0  
johnstar
 
Name
Bran
ACGC Town
Last Active
7/25 3:01am
Yeah it's not so bad though. I mainly donated to support the site owners. If I have to wait for the star and such that's ok with me. I've been a user since 2007 so i felt it was the least I could do to show them some love
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I do not have a signature,
well i guess i do actually.


Bells: 72,900 Catalog: 34 Feedback: 0 WiFi:  (42) Patterns: 0  
MissMaddy
 
Name
Maddy
ACNL Town
Last Active
12/11 12:39am
No updates yet. Hopefully being worked on.
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ACWWFreakazoid
 
Name
David
ACNL Town
Last Active
2:17am
Let me start off by apologizing for any inconvenience that this is causing. We definitely appreciate that the uncertainty, especially concerning actual money, can be frustrating. Unfortunately, I wish I had better news. From a Dev point of view, nothing has changed on our end. Users have successfully donated since the last site update. I've let Jader know and hopefully he'll be able to get to the bottom of it. In the meantime, please don't hesitate to let me know if you have any questions or concerns. Thanks.
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^ Because they copied my signature! And they threw donuts at me! :(
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FeraligatrFTW
 
Last Active
1:22am
Would you recommend that nobody else donates until the issue is resolved?
Signature--------------
If I had my own world
I’d build you an empire
from here to the farlands
to spread love like violence
Bells: 4,750,975 Catalog: 0 Feedback: 0 WiFi:  (186) Patterns: 0  
otterscallops
 
Name
Tobiah
ACNL Town
Last Active
12/11 5:26am
According to the announcement, no. Looks like people should hold off until the issue's fixed.

Thanks again guys for all your help with this, it's certainly appreciated!
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My Animal Crossing blog: otterscallops.wordpress.com
New Leaf, Wild World... Active and updated daily!
Bells: 14,600 Catalog: 0 Feedback: 0 WiFi:  (1) Patterns: 0  
MrsTerry77
 
Name
Rose
ACNL Town
Last Active
12/12 9:25pm
I just donated and have the same issue
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johnstar
 
Name
Bran
ACGC Town
Last Active
7/25 3:01am
I hope we won't have to wait too much longer for the issue to get sorted.
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I do not have a signature,
well i guess i do actually.


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Jarikira
 
Name
Jari
ACNL Town
Last Active
7:52am
Please do not donate until we post another announcement saying that it is all right to do so.

Thanks!
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otterscallops
 
Name
Tobiah
ACNL Town
Last Active
12/11 5:26am
Hey, any idea when we can expect the perks to be added to our accounts? I realise the donation issue is ongoing but can’t the perks be added manually? Surely it’s possible to see who has donated what, despite ACC’s system handling it incorrectly...
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My Animal Crossing blog: otterscallops.wordpress.com
New Leaf, Wild World... Active and updated daily!
Bells: 14,600 Catalog: 0 Feedback: 0 WiFi:  (1) Patterns: 0  
GoldenCelebi
 
Last Active
5:20am
"Surely it’s possible to see who has donated what, despite ACC’s system handling it incorrectly..."
Yes, each donation to ACC's PayPal account is labelled with the user who made it. Unfortunately, staff don't have direct access to the PayPal account, so we're completely powerless in this situation; we have to wait for the site owner, jader201, to deal with it.
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There's no place like 192.168.0.0/16...
Time zone: ACC+5. Mostly online on Wednesday afternoons and weekends.
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FeraligatrFTW
 
Last Active
1:22am
Will the perks be available from the time it’s fixed, or from the time the donation was actually made? So hypothetically, if we made a donation two weeks ago, do our perks start from that day or would we be shortened on the time our perks actually last? Hopefully this makes sense.
Signature--------------
If I had my own world
I’d build you an empire
from here to the farlands
to spread love like violence
Bells: 4,750,975 Catalog: 0 Feedback: 0 WiFi:  (186) Patterns: 0  
FeraligatrFTW
 
Last Active
1:22am
For example... (Hypothetical) I made a donation today.  
07/10/2018.
Let’s say the issue becomes fixed on 07/30/2018.
Does that mean our perks would end on 7/10/2019 or 7/30/2019?
Signature--------------
If I had my own world
I’d build you an empire
from here to the farlands
to spread love like violence
Bells: 4,750,975 Catalog: 0 Feedback: 0 WiFi:  (186) Patterns: 0  
ACWWFreakazoid
 
Name
David
ACNL Town
Last Active
2:17am
I'm not entirely sure how the system is set up, but I'm getting the sense that it naturally starts from the date that the donation is entered into ACC's system. Even if it doesn't work that way, I'm going to ensure that they last for a year from the date they actually take effect.
Signature--------------
*Rugby tackles Devin2600 and pedro_collins*
^ Because they copied my signature! And they threw donuts at me! :(
Bells: 12,627,185 Catalog: 510 Feedback: 0 WiFi:  (23) Patterns: 1  
FeraligatrFTW
 
Last Active
1:22am
"I'm not entirely sure how the system is set up, but I'm getting the sense that it naturally starts from the date that the donation is entered into ACC's system. Even if it doesn't work that way, I'm going to ensure that they last for a year from the date they actually take effect."
That makes sense. Thank you for the clarification.
Signature--------------
If I had my own world
I’d build you an empire
from here to the farlands
to spread love like violence
Bells: 4,750,975 Catalog: 0 Feedback: 0 WiFi:  (186) Patterns: 0  
Site Support Board » Topic: Problems with Donation

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