Hey guys,
I just donated $5 to the site (thanks for all your hard work! ), I know the payment went through, but the redirection back to ACC failed and it doesn't seem like I have my , and I just took a look at the Honorary Citizens page and my name isn't there...

I'm not sure if it takes a while for perks to be added to your account, I'm just worried something might have gone wrong along the way!

Again, thanks for everything, you guys!

Stars should get added immediately. Did you try clearing your cache?

Also, did you pay with PayPal or a debit card? If you paid with a debit card, you should be able to call your debit card and check recent transactions. You should do that and see if there is any pending transaction for the donation.

I tried clearing my cache, yeah, it didn't help.

I paid via my PayPal account, and I've checked my banking app and the donation is in my transaction history. I even have the receipt from PayPal with a transaction ID.

"You sent a payment of $5.00 USD to Animal Crossing Community (support@animalcrossingcommunity.com)"

Is there anyone I can forward my receipt to, or do I need to open a dispute with PayPal? It seems I'm not the only one who's had issues with the redirect back to ACC following purchase...

The problem may be with this site, and not PayPal. Granted, I have never used PayPal too much. I think we should wait for a Staff answer. It is happening with more than one person, so it should be looked into.

Yeah, I understand. Thanks for your suggestions though, I appreciate the help!

I’ll bring this up to the staff as this is happening to more than one user. I’m so sorry about this!

Thanks, MissMaddy! No need to apologise, I just want to find a solution.

Is there any update regarding this? I have the PayPal confirmation and everything...

I had the same thing happen to me, I donated $20 and figured maybe they go through and check them manually or something. The redirect link seems to be broken.

Edit: I'm also using Firefox so maybe it could be a browser compatibility issue?

Ack, $20? Sorry that you're having issues as well, I hope this gets sorted soon!

I'm not so sure it's browser-based since I'm using Safari on MacOS.

Hopefully this can be fixed soon!

Yeah it's not so bad though. I mainly donated to support the site owners. If I have to wait for the star and such that's ok with me. I've been a user since 2007 so i felt it was the least I could do to show them some love

No updates yet. Hopefully being worked on.

Let me start off by apologizing for any inconvenience that this is causing. We definitely appreciate that the uncertainty, especially concerning actual money, can be frustrating. Unfortunately, I wish I had better news. From a Dev point of view, nothing has changed on our end. Users have successfully donated since the last site update. I've let Jader know and hopefully he'll be able to get to the bottom of it. In the meantime, please don't hesitate to let me know if you have any questions or concerns. Thanks.

Would you recommend that nobody else donates until the issue is resolved?

According to the announcement, no. Looks like people should hold off until the issue's fixed.

Thanks again guys for all your help with this, it's certainly appreciated!

I just donated and have the same issue

I hope we won't have to wait too much longer for the issue to get sorted.

Please do not donate until we post another announcement saying that it is all right to do so.

Thanks!

Hey, any idea when we can expect the perks to be added to our accounts? I realise the donation issue is ongoing but can’t the perks be added manually? Surely it’s possible to see who has donated what, despite ACC’s system handling it incorrectly...

"Surely it’s possible to see who has donated what, despite ACC’s system handling it incorrectly..."

Yes, each donation to ACC's PayPal account is labelled with the user who made it. Unfortunately, staff don't have direct access to the PayPal account, so we're completely powerless in this situation; we have to wait for the site owner, jader201, to deal with it.

Will the perks be available from the time it’s fixed, or from the time the donation was actually made? So hypothetically, if we made a donation two weeks ago, do our perks start from that day or would we be shortened on the time our perks actually last? Hopefully this makes sense.

For example... (Hypothetical) I made a donation today.  
07/10/2018.
Let’s say the issue becomes fixed on 07/30/2018.
Does that mean our perks would end on 7/10/2019 or 7/30/2019?

I'm not entirely sure how the system is set up, but I'm getting the sense that it naturally starts from the date that the donation is entered into ACC's system. Even if it doesn't work that way, I'm going to ensure that they last for a year from the date they actually take effect.

"I'm not entirely sure how the system is set up, but I'm getting the sense that it naturally starts from the date that the donation is entered into ACC's system. Even if it doesn't work that way, I'm going to ensure that they last for a year from the date they actually take effect."

That makes sense. Thank you for the clarification.