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» Site Support Board
   Topic: Issues Donating

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BulbasaurLover
 
Name
Mouse
ACNH Town
Last Active
2/19 6:36pm
Is there someone I can contact or can contact me?

I have tried to donate three times, and I keep getting 'page failed to load/animalcrossingcommunity took to long' when it's trying to re-direct me back here.
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[i][b][color=mediumpurple]Some things you see with your eyes. Others, you see with your heart.[/color][/i][/b]
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FeraligatrFTW
 
Last Active
4:55pm
The page seems to be loading fine for me. Have you tried clearing your cache and cookies?
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Does it ever make you sad to know
xxthat was seven summers ago?
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MissMaddy
 
Name
Maddy
ACNL Town
Last Active
1/21 3:41pm
Working for me as well, please let me know if clearing your cookies and cache didn’t do the trick.
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BulbasaurLover
 
Name
Mouse
ACNH Town
Last Active
2/19 6:36pm
Well, in the three times I tried and attempted to submit 'payment', that is when I kept getting errors.. and so now I have a whole new issue of two extra unwanted pending 'payments' on my bank account

I have been trying to get in touch with pay pal all day in hopes of fixing it and no luck. I don't know what to do. I also don't have a pay pal account and used the direct visa route.  
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[i][b][color=mediumpurple]Some things you see with your eyes. Others, you see with your heart.[/color][/i][/b]
Bells: 3,404,325 Catalog: 0 Feedback: 0 WiFi:  (205) Patterns: 2  
otterscallops
 
Name
Tobiah
ACNL Town
Last Active
11/24/2020 2:38pm
Sorry, I just posted almost a dupe of this thread but I'm having the exact same issue. After payment, PayPal attempts to redirect back to ACC, but the page never loads. The payment has been fully processed on my end, and I have the PayPal confirmation email if required.

I'm not sure if it's relevant but I'm using Safari on MacOS 10.13.4
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BulbasaurLover
 
Name
Mouse
ACNH Town
Last Active
2/19 6:36pm
otterscallops,

Hey I'm just wondering did you use a paypal account or direct credit card? I never got any kind of confirmation email. Which I why I tried two more times after the first attempt.
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[i][b][color=mediumpurple]Some things you see with your eyes. Others, you see with your heart.[/color][/i][/b]
Bells: 3,404,325 Catalog: 0 Feedback: 0 WiFi:  (205) Patterns: 2  
otterscallops
 
Name
Tobiah
ACNL Town
Last Active
11/24/2020 2:38pm
I used my PayPal account. Did you do it direct via credit card?

Sorry that you're stuck in a bit of a mess! I hope everything gets sorted out for us both soon!
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BulbasaurLover
 
Name
Mouse
ACNH Town
Last Active
2/19 6:36pm
Yea, I did it direct Visa.

So literally just now, I was just telling my husband there was someone else on here having the same issue. He checks our bank and the two extra charges have been removed. No idea who did it though as we had no luck contacting pay pal.. aside from sitting on hold for four hours before hanging up.

So at least that issue is sorted, now I'm just hoping that the remaining charge goes to where it needs to go as it still has pending status in my bank.
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[i][b][color=mediumpurple]Some things you see with your eyes. Others, you see with your heart.[/color][/i][/b]
Bells: 3,404,325 Catalog: 0 Feedback: 0 WiFi:  (205) Patterns: 2  
MissMaddy
 
Name
Maddy
ACNL Town
Last Active
1/21 3:41pm
I’ll bring this up to the staff as this is happening to more than one user. I’m so sorry about this!
Bells: 1,654,405 Catalog: 0 Feedback: 0 WiFi:  (30) Patterns: 0  
Site Support Board »    Topic: Issues Donating

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