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» AC:PC General Board
Topic: Known Limitations And Issues With Animal Crossing: Pocket Camp

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yankees24cano
 
Name
Cano
ACNL Town
Last Active
4:44pm
Some users have reported being unable to download or play AC:PC. At this time, we know of the following limitations and issues with the game:

• Apple devices require iOS 9.0 or later. Previous software versions are unable to download the game. See below for a full list of supported devices.
• Android devices require Android OS 4.2 or later and 1 GB or more of RAM. The official website also lists that "some devices may not be supported" and "it may take some time before Animal Crossing: Pocket Camp is supported on the newest version of Android OS". At this time we do not have a list of devices which are not supported.
• The game is only available in a limited number of countries. Nintendo says that "additional countries may be added to this list in the future" but does not list any plans to offer the game in other countries.
• Many users have reported connectivity issues even when they have a good internet connection. We believe that there are connection problems on the app's side. At this time, there is no way to avoid these connection problems.

Full Apple device list: iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad Wi-Fi (5th generation), iPad Wi-Fi + Cellular (5th generation), 12.9-inch iPad Pro (2nd generation), 12.9-inch iPad Pro Wi:Fi + Cellular (2nd generation), 10.5-inch iPad Pro, 10.5-inch iPad Pro Wi:Fi + Cellular and iPod touch (6th generation).

For support in the app but before playing:
- Tap the menu icon displayed in the top left-hand corner of the screen when you first launch Animal Crossing: Pocket Camp.
- Select Customer Support.
- Select Inquiries.

For support while playing:
- Tap More.
- Tap Misc.
- Select Customer Support.
- Select Inquiries.

For any other questions, you can also send inquiries to ac-pocketcamp-support@nintendo.co.jp
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AC:PC General Board » Topic: Known Limitations And Issues With Animal Crossing: Pocket Camp

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