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Topic: "Emergency powers"

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Sonnic
 
Name
Callum
ACNL Town
Last Active
12:21pm
I was wondering whether it would be possible to give all staff members the ability to hide all threads by certain users or something similar as there have been two recent spam attacks where no mods/admins were present and incredibly offensive content has been left up on the Off Topic board for hours. Currently there are three staff members online but they are unable to do anything about it.
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zura
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Dilpyckle
 
Last Active
3/7 3:40pm
I think this is a really good idea. It makes me extremely uncomfortable to see such mean and inappropriate threads by the spammers, so I feel that giving staff members the ability to hide posts in an emergency would be a great idea.
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FeraligatrFTW
 
Last Active
4:15am
I completely agree with this. I woke up for school and went on this site to see those vulgar posts. This would only have to be done in extreme emergencies, though. Would it be possible to give this power to all staff members, but administrators will be able to see which staff member hid said threads? This would avoid the power being abused. I believe all staff members are mature enough to only hide very immature topics, but you never know.
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Sonnic
 
Name
Callum
ACNL Town
Last Active
12:21pm
Yeah, I'd hope the staff members who have been appointed would be trustworthy enough to only act when appropriate. There aren't many instances where it would be necessary but for something like the incident today where there is a blatant attempt to damage the site and cause offence, I think it makes sense to have a method to try and deal with it as soon as possible. (When the mods/admins came on line, they could deal with it properly and sort out notifications and such. The other staff members would just be hiding blatantly damaging posts as a temporary measure.)
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zura
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wakkitty
 
Name
Myles
ACNL Town
Last Active
9/29/2018 2:36pm
One might see non-modmin staff to be incredibly trustworthy - after all, they were chosen to be apart of the ACC staff and have access to a lot of confidential information. This feature, in theory, sounds so wonderfully amazing! There have been countless instances where I find myself online, late at night, and suddenly a new member has let loose on the Off Topic board and I've sat there - helpless, with no mod to be found - and the aforementioned instances took place long before I was even invited to join the SPT in 2014. It's understandable, of course, that a moderator can't always be online and I'm so glad that you all seem to be incredibly understanding of that. I have seen a trend wherein a lot of the non-modmin staff tend to be online at odd hours (with the exception of iolite, sometimes) and unable to help in any way shape or form besides reporting or perhaps instant messaging a mod, hoping they're online.

If you've been on ACC enough, however, you'll know that some staff members (or former staff members - people who were once considered trustworthy enough to be invited as a non-modmin position) have also "let loose" on the Off Topic board end elsewhere among the boards. While we're considered to be "trustworthy" enough to handle confidential ACC matters and carry on staff duties, we were never considered as a moderator. Our level of trustworthiness and maturity was never assessed with the intention of us handling modmin situations. None of us have access to modmin boards or know exactly what it is they're discussing. There's a certain level of trust that iolite has with us R&D members, or that the Scout Liason has with the Scouts, but I couldn't tell you if that translates anywhere close to what trust they have in other modmins who handle the same level of confidential and serious matters. At least, that's my perspective as a Researcher - a fairly new one, at that - who would be a recipient of the power you're discussing.

This isn't to say that all non-modmin Staff are inherently untrustworthy or that they couldn't be trusted with such a big responsibility this, but there are so many factors to take into account - so many pros and hypothetical cons to be weighed. I hope this helps you understand how serious of a matter this, and also hope that I'm not completely wrong about this all.
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iolite
 
Name
Ana´s
ACNL Town
Last Active
3/26 2:21pm
Sonnic - I completely understand your concern and why you suggested this. I will admit that this debate has been going on since 2011 (as far as I know) and nobody has been able to propose a reasonable solution that everyone agrees with. At least, not within the current setup of ACC. However, Jader has a particular solution in mind which, given that spam attacks don't happen as frequently as they did, will happen in ACC 2.0. However, if ACC 2.0 doesn't happen soon, and spam attacks increase in frequency, we may go with an alternative solution which relates to hiding all content by a Member if a certain quantity of tickets come in for low violation levels, or if a lesser amount of tickets come in for that Member but they are for a higher violation level. This would mean that hiding content by a Member would be in the control of the Community. Modmins can then delete the content when they are online, but at least the content will be hidden immediately rather than be on show for hours.

Obviously, we have to ensure there is a balance so that genuine posts aren't targeted maliciously by Members who have a problem with other Members.
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Sonnic
 
Name
Callum
ACNL Town
Last Active
12:21pm
Thanks for the update/reply! Having posts hidden for moderation if they're reported a number of times sounds like a good idea if you can find a way to work out the issues you mentioned.
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zura
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iolite
 
Name
Ana´s
ACNL Town
Last Active
3/26 2:21pm
You're very welcome!

I also had to go offline quickly when I was replying earlier and therefore didn't address the points also raised by wakkitty.

There is definitely a level of trust between Staff groups. The reason why non-Modmin Staff groups haven't got the ability to tackle reported violations is because that would blur the lines between non-Modmin Staff and Modmins. Each Staff group has specific tasks to perform, and therefore are viewed in very specific ways by the Community. As Modmins, we acknowledge that the Community aren't as open with the Modmin team because they see us as enforcers of Site Rules. I would never like to see that happen to the other Staff groups, and that would happen if other Staff groups could tackle tickets.

As for hiding content, the same problem would still exist if all Staff could hide content. A spammer would simply wait until all Staff are offline, or showing as idle. This is why the solution will be to involve everyone, non-Modmin Staff and the Community, in the feature which would allow hiding content. That way the site is safe for all.
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Cleverly disguised as a responsible adult ~ Cherbear
If you don't know where you are going, any road will get you there ~Carroll
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Site Suggestions Board » Topic: "Emergency powers"

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