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Topic: Donation hick-up

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Jelle
 
Name
Jelle
ACNL Town
Last Active
6/27/2019 10:43am
Yesterday I tried to, once again, donate to this beautiful site. I successfully paid $5 through Pay-Pal and received an e-mail from Pay-Pal confirming my payment. The redirect from Pay-Pal to ACC however, did not work.

I've waited a day for the brown start to show up, but I guess it's not coming Can someone help?
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Have a positive day! - Jelle since  6/23/2008
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Dimentio95
 
Name
Chris
ACNL Town
Last Active
1:09pm
Your username even shows on the Honorary Users page, so it definitely should be there! I can't think of anything you can do on your own though, I'm sure a moderator or admin will be able to help with the perks.
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asho28
 
Name
Asho
ACWW Town
Last Active
3:17pm
"Your username even shows on the Honorary Users page, so it definitely should be there!"

I think this is because Jelle donated previously (in 2013) to the site. Anyone who has ever donated to the site will be on that page. So basically, them donating yesterday didn't result in their name displaying on the Honorary Citizens page, as it would've already have been there

Like Chris said, the moderators/admins should be able to help you. It should be a quick fix, I assume, so it's nothing to worry about
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Jelle
 
Name
Jelle
ACNL Town
Last Active
6/27/2019 10:43am
Thanks for the replies, I've been thinking the same thing. Maybe it has something to do with the fact that I've paid with a credit card and it takes a while before the money gets transferred?
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Have a positive day! - Jelle since  6/23/2008
Looking for AC:NL buddies -> PT me!
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Dimentio95
 
Name
Chris
ACNL Town
Last Active
1:09pm
Maybe the transaction hasn't fully taken place yet, especially since you're outside the US. Do you have an online account or anything that could maybe tell you if your card has already made the payment?
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AnnetteSR
 
Name
Annette
ACNL Town
Last Active
12/26/2018 5:23am
This is a long shot, but maybe something unforeseen happened in the Euro to Dollar conversion? Maybe you intended to pay $5.00, but instead you payed $4.99 . That would explain why you haven't got the star in front of your name and why the honorary citizen page only shows the sum you payed in 2013. However, I would still expect to see your donation in your profile, even when it's less that $5. Anyways, this is my two cents worth, you may use them to fill up to $5 if necessary.
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Da ninja piggy
 
Name
Holo
ACNL Town
Last Active
1/3 6:17am
I don't think the Euro to Dollar conversion is the issue, since no donation is showing in his profile at all. My best guess is that the payment hasn't gone through yet. Paying with a credit card could be the culprit, as that could delay the payment a bit.

I don't have any way to check on whether we've received a payment from you or not, but if anyone can it would be Jader. I'll try to point him to this thread; maybe he can figure out what's going on.
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jader201
 
Name
Jader
ACWW Town
Last Active
11/13/2019 2:21pm
Hi Jelle, sorry for the issues.

I looked into this, and it looks like you used an e-check method which actually takes a few days to process. Until that clears, PayPal won't send us your payment receipt. But I do see your payment showing up in PayPal, so as soon as it clears (usually takes about 5 days, so probably in the next day or two), it should be sent to us, and should get credited to your ACC account.

If you don't see it by Wednesday, let me know and I'll look again.
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Jelle
 
Name
Jelle
ACNL Town
Last Active
6/27/2019 10:43am
No problem, thank you for the information. I'll patiently wait for my payment to come through!
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Have a positive day! - Jelle since  6/23/2008
Looking for AC:NL buddies -> PT me!
Bells: 31,500 Catalog: 0 Feedback: 0 WiFi:  (43) Patterns: 0  
Site Support Board » Topic: Donation hick-up

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